Refund policy

Returns & Refunds

We accept return requests within 14 days of delivery.

To be eligible for a return, shoes must be unworn, unused, and in their original condition and packaging. We recommend trying shoes on indoors and on a clean surface until you are certain of the fit.

To start a return, email customer@shopgrumplets.com before sending your item. Returns sent without prior authorization may be delayed or refused.

Approved returns are eligible for a refund of the purchase price to the original payment method. Original shipping charges are non-refundable. Return shipping may be subject to a fee, which will be disclosed as part of the return process and may be deducted from your refund.

Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, we will issue the refund to your original payment method within 5 business days. Your bank or card provider may take additional time to post the refund to your account.

If an item arrives damaged, defective, or incorrect, please contact us promptly at customer@shopgrumplets.com so we can make it right.